Royal Wharf is one of London's largest riverside neighbourhoods — 3,385 homes, 40 acres, and a riverside community built from the ground up in East London. At that scale, parcel volume isn't an edge case. It's every day.
Managing 1,000 daily packages at scale
Royal Wharf is one of London's largest riverside residential developments — a community where parcel volume is not a peak-day problem, it is every day. With over 1,000 packages arriving daily, the operations team needed a system that could match the building's scale without adding headcount or complexity. Manual handling, courier co-ordination, and resident communication had become unsustainable. The challenge was not just logistics — it was delivering a consistent resident experience at a volume few buildings in the UK face.
From manual handling to full automation
Smart Point deployed 14 C104 units — 1,456 compartments — built for Royal Wharf's volume. eSIM failover ensures zero downtime. Direct API integration with the Spike resident app means every resident receives instant notifications and contactless collection from drop-off to pick-up. The operations team moved from daily manual effort to overseeing a fully automated system — one person, no friction.
"Smart Point just works. Residents love it, couriers love it, and our team finally has time to focus on what matters."
— Royal Wharf Operations
Self-service for residents. Fully automated for the team.
Any courier deposits the parcel directly into the locker — no waiting, no reception, no signature required. Open to every courier and merchant, 24 hours a day.
The moment the parcel is stored, the resident receives an automatic notification via the Spike app — with their unique collection code. Instant, no chasing.
Self-service collection in under 2 minutes, any time of day or night. No queue, no desk, no dependency on building staff.
14 units. 1,456 compartments. eSIM failover for zero downtime. A system built for one of the UK's highest parcel volumes — running without adding a single person to the team.
Direct API integration with the Spike resident app means every resident gets instant notifications and contactless collection — through the app they already use, from day one.
1 FTE now manages what previously required 4. 100% of parcel handling automated. The operational savings pay for the system — and the team focuses on what actually matters. Equivalent to over £100,000 in annual operational savings — from day one.
More than a locker. A full building operating layer.
Smart Point is the amenity operating platform for modern residential and commercial buildings. We combine smart locker hardware with a full service ecosystem, an operator analytics dashboard and a resident engagement layer — all connected in one system. Royal Wharf runs on the complete platform.
Ready to empower your building?
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